Hiring a VA is a big commitment and investment for many business owners and It’s important they make the right choice, for themselves and their business. They’ll understandably, have a lot of questions to ask, before making their final decision and it’s therefore essential, that you can allay their fears and give them the answers they need.
Common questions potential clients have
So, what type of questions will you need to answer? Here’s a list of the most common questions business owners have, when looking to hire a VA:
- How long have you been in business?
- What do you specialise in?
- What hours do you work and do you work weekends?
- Does location matter – i.e. where are you based and what time zone are you in?
- How do you charge for work? Is it per project or in slots of time?
- What is the turnaround for work and how do I pass work to you?
- What do I need to sign and is there a minimum length of service?
- Is our work covered by a non-disclosure or confidentiality agreement?
- What programs do you use and how much experience do you have in them?
- Are you personally doing the work or is it being sub-contracted out?
- How often do we stay in touch and what is your preferred communication method?
- How quickly do you respond to emails and phone calls?
- What happens to your client work when you’re ill or on holiday?
- Do you invoice upfront or once the work is completed?
- What payment methods do you accept?
- Do you have client testimonials and can I contact any of your clients direct?
You must feel a good fit with the client too!
Of course, it’s equally important that you feel happy working with the client too. It’s therefore a good idea to meet them (either in person or via video call), so you can both see how you interact and gel with each other, as well as to answer any questions you both may have. If you feel you’re not a good fit for them – don’t keep them waiting – let them know within 48 hours of meeting with them.
Hiring a VA is a big decision for any business owner. However, if you can confidently answer the above questions, you’ll have given them the information needed, to make the best decision for them.
How do you feel about the above questions? It can be daunting being asked lots of questions, however if you’re confident about your skills and your ability to provide a great service to your clients, as well as knowing your answers to the questions above, you’ll have done all you’re able, to be seen in the best possible light.
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